Northwest Vapors sells to retail outlets, distributors, and to the general public and offers the finest electronic cigarettes and guarantees parts and/or any other accessories purchased from Northwest Vapors for 30 days after receipt of the product. Defective products can be returned within that 30 day time frame for a complete replacement or refund. This time frame helps Northwest Vapors pass on the savings to you and provide the products inexpensively. Other companies provide extended warranties but charge $100-$150 for the same product. Please check and test your equipment during this 30 day time frame. Warranty does not cover normal wear and tear, or damage caused by improper handling or installation, improper use, improper maintenance or modification, use of parts or supplies not provided or supported by Northwest Vapors. Keep your device separate from other items like keys or change which can collide with the device causing cosmetic or functional damage. Warranty claims for scratches will not be accepted. This warranty is also void if, at Northwest Vapors’ discretion, it appears that a product has been in any way abused, damaged or modified from its original state, or used for other than indoor use. All of our parts are manufactured with the highest standards and are checked for quality and tested at the factory and by our warehouse before they are shipped to you.
Customers should be aware that our Rechargeable Electronic Cigarette Batteries and Atomizers are manufactured to the highest quality; however these products may fail or degrade over time especially if under constant use. Due to the normal usage and limited life expectancy of atomizers they are only warranted to not be DOA. (Dead On Arrival). Northwest Vapors cannot be responsible for inappropriate use Example: Dry burning, use on high voltage units, usage on batteries or devices not sold by Northwest Vapors and not insuring the atomizer is kept wet at all times, etc. Please note the average lifespan of an Electronic Cigarette Atomizer is around 14-60 days and a Battery can be up to 300 days dependent on its care and how they are used and maintained. Procedures must be followed to prevent malfunction and damage of the product. We do not accept warranty claims if you use other operation procedures other than the ones stipulated on this website or contained in the owner’s manual.
Most users purchase extra or "spare" Electronic Cigarette Atomizers, Cartomizers, and Electronic Cigarette Batteries when they place their order.
Some Northwest Vapors Electronic Cigarettes contain lithium ion batteries, electronic circuitry and microprocessors. Electronic Cigarette's should be stored and handled with care to extend their lifespan. Damage may occur if the battery is not charged properly or is used after the battery flashes, dropped, placed near magnets or electronic transmitting devices such as "cell phones and/or electronic keys" or is subjected to humidity, water and temperature extremes.
We make every effort to process and ship all orders within 1 to 2 business days. Orders sent to a non-billing address may require a signature. Orders are processed during our normal business hours and emails are answered Monday through Friday 9am-5pm PST excluding Holidays.
All retail orders are shipped though US Postal Service. Shipping generally takes 1-3 days to most of the United States. International shipping is no longer available for retail orders. We are not responsible and cannot be held liable for any orders that are shown as delivered by USPS but are not received by you.
Non-personal information collected automatically.
Northwest Vapors is committed to the protection of the privacy of its web site visitors. Please note that we may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-parties, but these statistics will not include any personally identifiable information.
In order to respond to your questions, fulfill your requests or manage interactive customer programs, it may be necessary to ask for personal information such as your name, address, e-mail address and telephone number. We may use this information to respond to your requests or to contact you via mail, e-mail or phone to inform you of new products, services or promotions we may offer. If you place an order for a product, request a service, or submit content to this site, we may need to contact you for additional information required to process or fulfill your order and/or request. However, unless compelled by applicable legislation, we will not provide this information to a third party without your permission, except as necessary to process your order, fulfill your requests, or manage interactive customer programs. You also hereby grant to Northwest Vapors the right to exchange any information provided by you between Northwest Vapors affiliates for the purposes mentioned here.
In addition to the personal information that you may provide us, this site may use technology that lets us collect certain technical information like your Internet protocol address, your computer’s operating system, your browser type, traffic patterns, and the address of any referring web sites.
Please note that while there are always risks associated with providing personal data, whether in person, by phone or over the Internet, and no system of technology is completely safe, “tamper” or “hacker-proof”, Northwest Vapors has endeavored to take appropriate measures to prevent and minimize risks of unauthorized access to, improper use and the inaccuracy of your personal information. For example, we use encryption technology when collecting or transferring sensitive data such as credit card information.
Accuracy of collected data
Northwest Vapors will on its own initiative, or at your request, replenish, rectify or erase any incomplete, inaccurate or outdated personal data retained by Northwest Vapors in connection with the operation of this Site.
No information may be submitted to Northwest Vapors by persons under the age of 18, nor may persons under the age of 18 make purchases or other legal acts on this Site.
Northwest Vapors Wholesale Policies
Wholesale orders may be shipped through the US Postal Service, United Parcel Service, Fed Ex, or DHL. Shipping generally takes 1-5 business days to most of the United States. International shipping may take up to 4 weeks to arrive depending on shipping service used and the location being shipped to. We are not responsible and cannot be held liable for any orders that are shown as delivered by the carrier but are not received by you.
All wholesale orders must be paid for in advance either by credit card, check, or direct wire transfer, unless your account has been approved for net 15 payment terms. If paying by check, your order will not be shipped until we have received your check. If a check is returned from our bank for insufficient funds, you will be charged a NSF Fee and your account will be disabled until full payment has been received. If paying by direct wire transfer, you will need to contact your account representative to get the bank account information.
All accounts that have net-15 payment terms will be subject to a 2% per month late fee for payments that are more than 30 days late. Any account with a payment more than 60 days late is subject to being disabled until the entire amount owed is paid.
We will gladly refund you the current purchase price for any products that are defective and any product that you decide to take back from one of your customers. Any fully functioning product that you return to us (except those returned to you by a customer) will be subject to a 15% restocking fee. We will not issue a refund on any e-liquid product without approval from your account representative (and will be credited at 50% of the current price) unless it was returned to you by your customer. We do not offer refunds on any product that we have discontinued or put on Closeout Special.
Any account that is more than 90 days in arears will be subject to collections and you are responsible for paying any collections fees we incur.
Northwest Vapors, at its own discretion, may change these terms and conditions, or change, modify or withdraw access to this site, or the content of these pages at any time with or without notice.
These products are a novelty and are not intended to diagnose, treat, cure or prevent any disease. Information and statements made are for educational purposes and are not intended to replace the advice of your health care professional. By purchasing these products, you agree to use the products at your own risk. Under no circumstances will Northwest Vapors be held responsible or liable, directly or indirectly, for any loss or damage that is caused or alleged to have been caused in connection with use of, or reliance on any product sold by Northwest Vapors. Lithium-Ion batteries may pose a fire risk. Do not leave unattended while charging.
Acceptance of These Terms and Conditions
By purchasing products from this site, you agree to be bound by these Terms and Conditions.